One of the most important section on a zen cart based e-commerce website is the support system. Zen cart in itself does not have a very good support management system. While the team at Zen cart works on such a solution, it makes sense to explore other cost effective options.
One of the most popular support/help desk systems on the web is Kayako. Kayako has both esupport and supportsuite products that can handle tickets, online live chat and bunch of other features.
We can help you with the integration of zen cart with the kayako support suite or kayako esupport system. This way your members can seamlessly login into both the systems using the same login and password. Whats more, your support agents can see client’s zen cart profile and order details inside their kayako staff support panel. This not only saves their time on searching for the client records in zen cart database but also increases efficiency and reduces errors in handling support issues.
It also gives a more unified experience to your customers when it comes to the services that you offer. Research has shown that refund rate significantly reduces with increased efficiency in handling support tickets. Hence this is one area that no e-commerce store operator can look to ignore.
Contact us today to know more about Kayako zen cart integration. You can use the contact link on the website or simply email us at quote @ zencartonline.com.